The main point of contact for most consumers and their drinking water utilities comes when it’s time for the former to pay their bills. That is probably why mistakes in this area are such points of prevailing consternation.
In a move that will likely be appreciated by ratepayers but could open another avenue for undue criticism, the Philadelphia Water Department (PWD) has decided to field complaints about water main breaks on social media.
The latest trend in organic, natural culture may entice some consumers out there, but it is surely having treatment professionals shaking their heads.
On average, water use by U.S. ratepayers appears to be dropping. Americans used 6 fewer gallons of water on a daily basis in 2015 compared to 2010.
The latest development in what has long been a hot button issue within the drinking water community could have major implications for the fluoridation debate.
Unpaid water bills have turned into a costly problem for Santa Fe’s Public Utilities Department.
As the utilities sector enters a new era, customer engagement is not just encouraged; it is expected. In 2018, social media has become a crucial part of digital communications strategies, making customers more informed and engaged than ever before. According to We Are Social, the number of social media users worldwide in 2018 is 3.196 billion.
Just as different water utilities use different processes for turning raw source water into potable drinking water, so too do they take different routes to account for, and bill for, their output. Here is an overview of a cellular-based approach to collecting and leveraging data from water distribution operations that can achieve the greatest business advantage.
Consumers are taking advantage of technology to gain knowledge and demand rapid, inexpensive (sometimes free) delivery of goods. In supply chain terms, that’s called the last mile — getting the product to the consumer as quickly as possible.
The idea that ratepayers are afraid of what advanced metering infrastructure (AMI) may bring into their homes has made water utilities wary of implementing the technology. But are the fears justified? A new survey investigates the phenomenon and lights a path forward.
New technology helps utilities meet the challenges of maintaining a safe and adequate public water supply.
From Cape Town to Puerto Rico to Flint, MI, it's no surprise that drought, flooding, and water pollution can devastate communities, impacting lives and hindering economic growth. But the physical components of water supply — its abundance or scarcity, levels of pollution, and the competition over it — are only half of the equation when it comes to overall water security. What's just as important is how water is managed by public institutions, such as water utilities and local governments.
In the small community of Llimbe in Peru, water sources were running dry. The population had grown from 35 to 50 families, and some of the families were using more water than they actually needed. Because of this, if you lived higher on the hillside, you may only have water for an hour a day.
When it comes to asset management, Kansas City, MO, proves to be smart beyond its innovative Smart Sewer program. The city realizes that people are its greatest asset.
Total Customer Engagement is an amorphous concept that is difficult to define or quantify. Depending on the nature of a given business, engagement may be described using language such as touches, opens, responses, clicks, registrations, reach, shares, influence, views, or other nebulous terms. This language leaves organizations ill-equipped to define and measure the impact and benefits of communicating with customers in a wide range of situations.
Can you fathom a day without water?
Inflow and infiltration (I&I) are ongoing concerns for many wastewater utilities. Even with diligent maintenance of infrastructure, there are limits to what can be controlled. One example of that is leakage in the lateral service lines connecting the sewer utility’s main to sewer customer buildings. Here is how one municipality took advantage of federal and local funding to encourage nearly 2,500 customers to upgrade deficient connections in their lateral service lines — to the tune of more than $4 million.
In just eight years at DC Water, which provides drinking water, sewage collection, and sewage treatment in Washington, D.C., serving more than 600,000 residents, George Hawkins transformed the utility from insular and guarded to open and innovative.
A utility in Indiana has bolstered its emergency planning by pretending one really did take place.
Advanced Metering Infrastructure (AMI) can be a critical tool for water utilities as they look to improve efficiency. But AMI projects often run into obstacles set by the public at large. A new study looks at ways that utilities can get their ratepayers on board with AMI.
Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017. Creating an effective stormwater management program, the key to handling such events, is a large and multifaceted undertaking. The best solution for many could be a community-based public-private partnership (CBP3), which is described by Smith in this Water Talk conversation.
Water professionals are constantly looking for ways to produce the highest quality water while staying within limited budgets. In addition, regulations are constantly changing, becoming increasingly stringent. New technologies are essential to meeting customer demands for quality and cost.
Refineries are among the major consumers of water that has both process and non-process origins. The average refinery requires 2.5 gallons of water for every gallon of crude oil processed. Depending on the type of crude oil, composition of condensate and treatment processes, the characteristics of refinery wastewater varies widely. The design and operation of modern refinery wastewater treatment plants are challenging and are driven by technology. This article will highlight the most common types of waste streams in a refinery and suitable wastewater treatment strategies.
What technology is available to monitor and optimize my plant operations?
As fresh water supplies dwindle, whether due to drought, contamination, or overuse, desalination becomes more attractive. Desalination plants must ensure proper flow measurement to monitor the resource — so proper installation and operation of these meters is extremely important.
For specialty desserts, maximum product quality has to be guaranteed. High-precision checkweighing and metal detection systems are essential in achieving the highest quality.
Depletion of water supplies for potable and irrigation use has been a major problem in the world. Seawater desalination by reverse osmosis has become a common solution to address these demands. Using alternative sources of water requires implementation of increasingly stringent standards of water quality obtained by reverse osmosis processes, and boron is one of the most challenging contaminants in the final product.
It may sound intimidating, but water that has been treated to “ultrapure” condition is more than necessary in many applications. This highly-cleansed product is a fundamental part of many industrial operations, from the medicine we need to get well to the power we rely on in our daily lives. But, as the name implies, it’s no small task to get average influent to the ultrapure level.
The Ecomuseum Zoo is home to the most impressive ambassadors of Quebec’s wildlife. All residents of the Ecomuseum Zoo are there for a special reason: orphaned, injured or born under professional human care, each of them could not return to the wild. Hence, they have found a forever home at the zoo.
Evidence indicates that manganese (Mn) is more than a nuisance: it's a threat to health. It's time to get serious about removing it from drinking water.
As businesses expand globally, company leaders must ensure ERP systems support and enhance new business models. This article examines fundamental questions to ask when choosing ERP systems.
In 2015, the Federal Motor Carrier Safety Administration (FMCSA) issued the electronic logging device (ELD) rule — also known as the ELD mandate. It stipulates that by December 2017, those with a commercial driver’s license will be required to keep a Record of Duty Status (RODS) using an ELD to record the information, replacing paper logs. Here’s what the mandate will entail, according to the FMCSA.
On November 23, 2016, FDA published Submission of Quality Metrics Data, a draft guidance that addresses industry comments on an earlier draft guidance titled Request for Quality Metrics (2015). This article discusses the most significant differences between the two documents and what pharma manufacturers and CMOs should take away from these changes.
Since our humble beginnings in 2003, we at LuminUltra have always been keenly interested in water quality trends in different parts of the world.
Many utilities and industries today face increasing pressure to lower costs and improve sustainability. Reducing electrical usage — or even selling electricity back to the grid — helps to accomplish both of these goals, and anaerobic digesters may play a part in doing so.
Budgetary constraints and the challenges of maintaining and upgrading aging infrastructure have water utilities looking for ways to operate more efficiently, even as customer service expectations and regulatory demand for more sophisticated reporting and usage information are on the rise. Fortunately, many water treatment plants have found a solution to these seemingly contradictory requirements in remote monitoring systems, which allow utilities to conserve water, operate efficiently, and ensure that the assets within their network are performing well.
The Merrimack River is considered one of the major beneficiaries of the Clean Water Act of 1972.
Surprise objects in food, and the anger and fear they create, can turn into viral news faster than you can say “recall!” Here are five considerations when upgrading from metal detection to X-Ray inspection.
Q&A With Opworks™ User And Developers
This article shows how advanced product inspection equipment can help processors remain competitive by offering multilayered benefits.