CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • Taking Advantage Of The 'Opportunity Of A Lifetime' In Water
    Taking Advantage Of The 'Opportunity Of A Lifetime' In Water

    If you're of the mind that the water industry is staid and stagnant, watch this interview with Xylem's Joe Vesey to have your mind changed. Vesey, Senior Vice President and Chief Marketing Officer with Xylem, describes the "massive disruption, massive change, [and] massive value creation" happening broadly across society and business, promising that it's also "going to happen in water." At Xylem, it has already begun.

  • Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How
    Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How

    For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas has tended to be on technologies that supported infrastructure and reduced operational costs.

  • A Smarter, Safer Method For Non-Payment Collection
    A Smarter, Safer Method For Non-Payment Collection

    Addressing past due accounts traditionally means sending out a crew to turn off the water and then sending them back to restore service when the bill is paid. This can create a less-than-ideal situation by generating significant labor costs while having a potentially negative impact on vulnerable populations. Fortunately, there is a newer method available to address revenue capture while providing enhanced customer service by avoiding a turnoff.

  • Water-Sharing Experiment Suggests People Put Their Own Survival First
    Water-Sharing Experiment Suggests People Put Their Own Survival First

    There’s been talk lately about empathy, its components and its general decline. A decline in empathy concerns me as an assistant professor in the University of Saskatchewan’s School of Environment and Sustainability: I study how people cope with water problems or learn to share scarce resources, like water, gas, oil, and energy.

  • 8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels
    8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels

    If a water utility is going to use digital communication to enhance the customer experience, it needs to ensure that it does so as seamlessly as possible.

  • New AMI Capabilities Help Satisfy Utility Aims
    New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Fact-Checking The Smart Meter Naysayers

    Smart meters offer a wealth of benefits for water utilities and their customers, but anyone performing an online search will quickly feel there is a sense of uproar over their use. The truth, however, is that public health officials around the world have deemed smart meters safe. Understanding what’s behind the objections and knowing how to respond is a key to winning support for the implementation of smart meter technology.

  • EPA Researchers Share Lessons Learned From Citizen Science Research Projects
    EPA Researchers Share Lessons Learned From Citizen Science Research Projects

    Environmental Health Assessments (EHAs) are used to better understand the range of possible effects of environmental factors on a community’s health and wellbeing. These assessments are defined by EPA researchers as “methodical evaluations of air, water, and soil pollution impacts on human health and the environment.”

  • And I Quote: "To Know Water Is To Love Water"

    It all started with Mark Twain. Or someone who actually wasn't Mark Twain after all.

  • The Journey Of Water — Lego Style
    The Journey Of Water — Lego Style

    Remember when Legos were introduced as simple rectangular and square plastic bricks you used to build walls and towers?

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DRINKING WATER PRODUCTS

ReFlex Max™ Reverse Osmosis ReFlex Max™ Reverse Osmosis

Desalitech ReFlex Max Reverse Osmosis systems are highly efficient, typically reducing brine waste by 50% to 75% and energy consumption by up to 35%.

NeoTech D238™ NeoTech D238™

The NeoTech D238™ is specially designed to disinfect water and is an essential component in advanced oxidation processes.

Potable Water Storage Unit: MSU-40 Potable Water Storage Unit: MSU-40

Minimize potable water hauling costs with modular onsite storage units from newterra – the leader in advanced camp water solutions.

ROMEMBRA® Seawater RO Elements ROMEMBRA® Seawater RO Elements

Following 4”, 8” and 16” membranes can be used in multiple membrane systems to treat sea water or high salinity water > 10’000 ppm. The 4” membrane types can be used for small private or shipboard sea water desalination.

Sewage Treatment Mini Train System: WWT-50 Sewage Treatment Mini Train System: WWT-50

The highly scalable newterra WWT-50 Sewage Treatment Mini Train System is designed for rapid mobilization to serve camps of 200 to 800 people. These efficient plants are configured in trains that allow modular expansion and easy redeployment of assets. Each base configuration consists of two 40' containers that provide 50 m3 (13,200 US gal) of treatment capacity – enough for 200 people. Supplementing the base system with one 40' Adder container doubles capacity to 100 m3 for up to 400 people.

Potable Water Treatment Mini Train System: PWT 125 Potable Water Treatment Mini Train System: PWT 125

For remote sites with peak populations between 500 and 2,000 people, the newterra PWT-125 Mini Train System offers exceptional capacity and flexibility. The base system for up to 500 people consists of two 40' containerized elements – a discrete distribution/disinfection unit and a treatment unit. The Mini Train design allows up to four (4) treatment units to be added to a single distribution unit, providing potable water treatment for 2,000 people. The system is designed to integrate with containerized or free standing tanks for water storage. The treatment system is available for both groundwater and surface water sources.

TOC Reduction TOC Reduction

NeoTech Aqua Solutions provides the most efficient and cost-effective UV systems for destroying Total Organic Carbons (TOC’s) in water.  Whether your destroying NDMA, 1,4-dioxane, TCE, MTBE, urea, endocrine disruptors or other organics, only NeoTech Aqua provides ultraviolet TOC reduction with a treatment chamber optimized for low pressure mercury lamps.  As a result, NeoTech Aqua’s UV systems achieve a three times greater TOC reduction per kilowatt compared to standard UV systems, reducing our clients’ costs and energy consumption. In addition to efficiently generating ample 185 nm UV for TOC reduction, NeoTech Aqua’s TOC reduction systems also generate significant levels of 254 nm UV which serve as a powerful disinfectant, providing you both TOC-free and organism-free product water.

Mobile Water Services Treatment Solutions Mobile Water Services Treatment Solutions

Veolia Water Technologies offers Mobile Water Services and capabilities. Mobile Water Services can be used for water utilities requiring temporary or supplemental treatment equipment and industries using purified water for their production lines or utilities.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Don’t Let A Water Crisis Boil Over

    No utility wants to issue a Boil Water Notice, but if it does happen, it’s important to get it right. Even if your utility has had a long, unblemished record of delivering high-quality water, a mishandled contamination event will leave a bad taste in your customers’ mouths (so to speak).

  • Wastewater Service Charges Continue To Rise

    Wastewater service charges vary considerably across EPA regions and States. That’s one of the key findings from the National Association of Clean Water Agencies’ (NACWA) Cost of Clean Water Index. If you live in Montana, Wyoming or the Dakotas (EPA Region 8), your average service charge of $261 a year is considerably less than the $884 your fellow Americans up in New England (EPA Region 1) are paying.  As you can imagine, much of the difference is to do with population size and geography.

  • Getting Serious About Lead Service Line Replacement

    It has been 32 years since the amended Safe Drinking Water Act (SDWA) banned the installation of lead pipes in water systems nationwide. Unfortunately, that decision has not yet translated into action for every lead service line (LSL) installed before that point. Fortunately, someone has done a lot of legwork toward getting a handle on that process. Here is a preview of the help they have to offer.

  • WEF Confronts Water Industry Challenges

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

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WATER INDUSTRY FEATURES

  • Setting A Precedent: American And Others Work To Ensure Oregon Water System Meets Rigorous Seismic Safety Standards
    Setting A Precedent: American And Others Work To Ensure Oregon Water System Meets Rigorous Seismic Safety Standards

    Most agree that Oregon, with its breathtaking mountains and rugged coastline, is a scenic wonder. Yet the geologic forces that make it so spectacular also make it one of the most earthquake-prone spots in the country.

  • Johnsonville Sausage Installs X-Ray Inspection Systems For Increased Quality Assurance
    Johnsonville Sausage Installs X-Ray Inspection Systems For Increased Quality Assurance

    Johnsonville Sausage, North America’s largest fresh sausage manufacturer, initiated a group wide x-ray project in order to find a final product that delivered reliability, clean-ability and ease of usage.

  • 4 Key Takeaways From The Modern SaaS Finance Summit
    4 Key Takeaways From The Modern SaaS Finance Summit

    “I have a board meeting next week and this event is materially changing how I think about and how I am going to present on the model and the direction of the business.” This was a quote from a successful SaaS CFO that joined us for the first of its kind Modern SaaS Finance Summit

  • Eliminating Metal Foreign Object Escapes With Multiscan Technology
    Eliminating Metal Foreign Object Escapes With Multiscan Technology

    Advances in metal detection technology are enabling more accurate and reliable detection of hard-to-detect metal contaminants in foods. Continue reading to learn more about these advancements.

  • Making TCP Removal Almost As Easy As 1, 2, 3

    Our environment is rife with testimonials to the law of unintended consequences. When it comes to water treatment, the compound 1,2,3-trichloropropane (TCP) is the latest surprise making its way through the remediation lifecycle.

  • Sensitive Determination Of Iron In Drinking Water, Mineral Water, Groundwater, And Spring Water Using Rapid Photometric Tests
    Sensitive Determination Of Iron In Drinking Water, Mineral Water, Groundwater, And Spring Water Using Rapid Photometric Tests

    The quality of drinking water is regulated by a variety of guidelines, such as the EU Council Directive 98/831,2 and WHO guideline. The key principles used to define these limits consider both health hazards and sensory and technical reasons. Iron, for example, does not exhibit a risk for health in concentrations usually found in drinking water.

  • A More Cost-Effective Measurement Solution For Open-Channel Flow
    A More Cost-Effective Measurement Solution For Open-Channel Flow

    Open channels are an efficient way to feed wastewater treatment facilities but pose a challenge because the flow rate can be difficult to measure with traditional devices. Until recently, radar level measurement devices have been cost-prohibitive for most municipalities. Newer advancements, however, have brought the cost down significantly, so it is now feasible for wastewater plant managers to consider adopting the technology for open-channel applications.

  • The Hidden Dangers Of Manganese In Drinking Water
    The Hidden Dangers Of Manganese In Drinking Water

    Evidence indicates that manganese (Mn) is more than a nuisance: it's a threat to health. It's time to get serious about removing it from drinking water.

  • The Devastating Effects Of Arsenic Poisoning And How To Remove The Threat
    The Devastating Effects Of Arsenic Poisoning And How To Remove The Threat

    Arsenic (As) is a naturally occurring element that can be found at elevated concentrations in groundwater aquifers beneath Argentina, Bangladesh, Chile, China, India, Mexico, and the United States, per a 2018 World Health Organization (WHO) report (WHO, 2018). WHO estimates that at least 140 million people in 50 countries have been exposed to drinking water containing arsenic concentrations above the WHO recommended safe limit and U.S. Environmental Protection Agency (EPA) Maximum Contaminant Level (MCL) of 10 micrograms per liter (μg/L) (MassDEP, 2019).

  • The Minimalist Guide to Water Quality Analysis For Biological Nutrient Removal

    Nitrogen and phosphorus are two wastewater constituents that, together, pose one of the most high-profile threats for consumers and the environment. An abundance of these elements is what ultimately leads to the formation of toxic algae in surface waters, an environmental issue that regularly gains mainstream headlines and, in some cases, poses an acute health risk to consumers.

  • Water Industry World Records

    You may have read recently that Orange County Water District (OCWD) and Orange County Sanitation District (OCSD) set a Guinness World Record for the most wastewater recycled to drinking water in 24 hours. The record attempt kicked off on February 15th 2018 to mark the 10th anniversary since the districts’ Groundwater Replenishment System was launched and culminated with more than 100 million gallons per day (MGD) being produced.

  • Hydrant Humor: Tales From The Field
    Hydrant Humor: Tales From The Field

    District Sales Engineer Andy Singer has spent enough time troubleshooting problems in the field that not much surprises him anymore. When it comes to dry barrel fire hydrants, though, he still gets a chuckle out of some of his more outrageous experiences. Here is his educational and entertaining take on the care and maintenance of fire hydrants, and ways to maximize a utility’s return on what potentially can be a 50+-year infrastructure investment.

  • 5 Golden Rules For Effective (And Inspection Ready) OOS Investigations
    5 Golden Rules For Effective (And Inspection Ready) OOS Investigations

    Following these five rules will ensure that OOE investigations are conducted in a scientific and meaningful manner, with each instance providing a genuine opportunity for improvement. 

  • What You Need To Know About 1,2,3-TCP And Drinking Water

    As our ability to measure contaminants at ever smaller concentrations improves, “emerging contaminants” are on the rise. Per the U.S. Environmental Protection Agency (EPA), emerging contaminants are chemicals or materials characterized by a perceived, potential, or real threat to human health or the environment.

  • Sensitive And Reproducible SPR-Based Concentration And Ligand-Binding Analyses
    Sensitive And Reproducible SPR-Based Concentration And Ligand-Binding Analyses

    Surface plasmon resonance (SPR) assays are used across the life cycle of a biopharmaceutical, from target identification, through CQA determination, development, and on-going quality control. This article focuses on concentration assays associated with late-stage development and biotherapeutic drug chemical manufacturing and control.

  • Factoring Temperature Into Water Chemistry Reading Accuracy
    Factoring Temperature Into Water Chemistry Reading Accuracy

    In water testing, readings that we believe to be reliable indicators are not always what they seem. Water that exhibits certain chemical or electrical characteristics at laboratory temperatures can provide entirely different readings in the field. Here is a quick review of what to look for in common water tests and why to consider automatic temperature compensation in the instruments used to collect them.

  • Total Dissolved Solids: A Matter Of More Than Just Good Taste
    Total Dissolved Solids: A Matter Of More Than Just Good Taste

    Everyone wants good-tasting water, but most water treatment plants (WTPs) are hostages to the composition of their local source water supplies. One of the components involved in taste is total dissolved solids (TDS), which can affect both the acceptability of finished water taste and its likelihood to corrode or clog pipes and fixtures. Here’s how to quantify the problem and what to do about it if it is excessive.

  • On Site But Out Of Mind… Getting Extra Mileage Out Of Your Disinfection System
    On Site But Out Of Mind… Getting Extra Mileage Out Of Your Disinfection System

    Using on-site sodium hypochlorite generation technology to make oxidant for water and wastewater treatment is cost-effective, safe, and environmentally responsible. But, as with any piece of equipment, choosing the right one and caring for it properly impacts both life cycle costs and effectiveness. We talked with David McWalters, Field Service Manager-Americas, De Nora, to learn more.

  • How To Cannibalize Your Own Technology
    How To Cannibalize Your Own Technology

    Business people love to talk about "disruption." They pride themselves on eating their competitors' lunch. Where their markets used to be about raving fans, now it's about inspiring craving fans, fueled by "hunger marketing" and the fear of missing out. There's a lot of dog-eat-dog philosophy...which is why it's important for companies to be willing to cannibalize their own technologies.

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