CONSUMER OUTREACH

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CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • A Smarter, Safer Method For Non-Payment Collection
    A Smarter, Safer Method For Non-Payment Collection

    Addressing past due accounts traditionally means sending out a crew to turn off the water and then sending them back to restore service when the bill is paid. This can create a less-than-ideal situation by generating significant labor costs while having a potentially negative impact on vulnerable populations. Fortunately, there is a newer method available to address revenue capture while providing enhanced customer service by avoiding a turnoff.

  • Water-Sharing Experiment Suggests People Put Their Own Survival First
    Water-Sharing Experiment Suggests People Put Their Own Survival First

    There’s been talk lately about empathy, its components and its general decline. A decline in empathy concerns me as an assistant professor in the University of Saskatchewan’s School of Environment and Sustainability: I study how people cope with water problems or learn to share scarce resources, like water, gas, oil, and energy.

  • 8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels
    8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels

    If a water utility is going to use digital communication to enhance the customer experience, it needs to ensure that it does so as seamlessly as possible.

  • New AMI Capabilities Help Satisfy Utility Aims
    New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Fact-Checking The Smart Meter Naysayers

    Smart meters offer a wealth of benefits for water utilities and their customers, but anyone performing an online search will quickly feel there is a sense of uproar over their use. The truth, however, is that public health officials around the world have deemed smart meters safe. Understanding what’s behind the objections and knowing how to respond is a key to winning support for the implementation of smart meter technology.

  • EPA Researchers Share Lessons Learned From Citizen Science Research Projects
    EPA Researchers Share Lessons Learned From Citizen Science Research Projects

    Environmental Health Assessments (EHAs) are used to better understand the range of possible effects of environmental factors on a community’s health and wellbeing. These assessments are defined by EPA researchers as “methodical evaluations of air, water, and soil pollution impacts on human health and the environment.”

  • And I Quote: "To Know Water Is To Love Water"

    It all started with Mark Twain. Or someone who actually wasn't Mark Twain after all.

  • The Journey Of Water — Lego Style
    The Journey Of Water — Lego Style

    Remember when Legos were introduced as simple rectangular and square plastic bricks you used to build walls and towers?

  • How The Low Price Of Water 'Causes' Water Scarcity

    “How can a coastal city that is flanked by an almost endless bank of water have water scarcity problems?”

  • Winter. Water. What Are The Issues?
    Winter. Water. What Are The Issues?

    Rosy-cheeked children and romantic-eyed couples bundled up and laughing as they enjoy a skate around the frozen pond. It’s an iconic and idyllic vision every winter. But this fairytale-like scene “frosts over” significant issues faced by water companies and conservationists, not to mention homeowners and other types of service providers.

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DRINKING WATER PRODUCTS

Engineered Pump Systems Engineered Pump Systems

Grundfos Engineered Systems (GES) offers a broad range of products from standard designs to site specific engineered-to-order solutions. These solutions include optimized pumping systems with the selection of most efficient pump types and technologies and intelligent controls available for each application. The GES packages arrive pre-wired, pre-piped and pre-commissioned. A GES packaged system will eliminate the headaches of cost over-runs and unforeseen operational problems often experienced with a component system. Total cost and schedule are accurately determined long before installation is completed.

Media Fill Inspection Media Fill Inspection

Media Fill Inspection in the pharmaceutical industry has long been based on growth media culture methods. The general approach to media fill inspection is to incubate media filled vials for 14 days and then determine potential contamination with a visual inspection of the media sample. Over the last decade a number of Rapid Microbial Methods based on various analytical techniques have been implemented. These provide quicker, more sensitive, accurate, and reproducible test results when compared with conventional, growth-based methods. Recently, it has been demonstrated that laser-based headspace provides yet another alternative approach for detecting microbial contamination in sterile pharmaceutical product. 

Water Treatment Solutions Water Treatment Solutions

Grundfos and its legacy brands provide a comprehensive range of optimized industrial pumps for the North American market.

Satcom Optical Filters And Coatings Satcom Optical Filters And Coatings

Iridian offers over 20 years of experience in producing industry leading optical telecommunication and datacom filters for terrestrial systems. Commercial satcom networks will consist of constellations of 100’s to 1000’s of satellites in an interconnected low earth orbit (LEO) mesh. Many of these systems rely on an optical intersatellite link (OISL) architecture to connect satellites via laser based optical communications. Optical filters provide wavelength selectivity to these systems addressing different functional needs from solar rejection windows to beam steering wavelength selective dichroic filters.

Contract Fermentation Services Contract Fermentation Services

Fermentation is a critical step in both drug and toll manufacturing, as companies look to produce the core compounds that form their eventual products. While it is possible to undertake this in-house, the expertise contract fermentation services provide can improve the quality, affordability, speed and scalability of your program.

CCIT Solutions For The Pharmaceutical Industry CCIT Solutions For The Pharmaceutical Industry

The quality, safety and effectiveness of drugs significantly depends on their proper packaging.

OPTIMASS 2400 Coriolis Mass Flowmeter OPTIMASS 2400 Coriolis Mass Flowmeter

The OPTIMASS 2400 is the world’s highest capacity Coriolis mass flowmeter for liquids and gases. With its twin or four straight tube design, the Coriolis meter is ideally suited for bunkering operations and custody transfer or fiscal metering in the oil and gas industry. It can also be used for any bulk mass application with many other products such as syrup, molasses or raw chemicals up to 4,600 t/h / 169,000 lb/min. The Coriolis meter features Entrained Gas Management (EGMTM) for liquid applications, maintaining operation over a wide range of gas fractions and complex flow conditions. In this way, the Coriolis device enables continuous and uninterrupted measurement of mass and volume flow, density and temperature – even at difficult process conditions with 2-phase flow.

OPTIBATCH 4011 Coriolis Mass Flowmeter OPTIBATCH 4011 Coriolis Mass Flowmeter

The OPTIBATCH  4011 is the standard Coriolis mass flowmeter for process batching of conductive and non-conductive liquids. It is a highly accurate and specialised meter for linear and rotating filling machines. The fully welded maintenance-free device with twin U-shape is particularly suitable for hygienic applications in the pharmaceutical or food and beverage industries. It can be equipped with DIN11864-2 hygienic flange connections, hygienic clamp connections or many other bespoke fittings according to customer specifications.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Don’t Let A Water Crisis Boil Over

    No utility wants to issue a Boil Water Notice, but if it does happen, it’s important to get it right. Even if your utility has had a long, unblemished record of delivering high-quality water, a mishandled contamination event will leave a bad taste in your customers’ mouths (so to speak).

  • Wastewater Service Charges Continue To Rise

    Wastewater service charges vary considerably across EPA regions and States. That’s one of the key findings from the National Association of Clean Water Agencies’ (NACWA) Cost of Clean Water Index. If you live in Montana, Wyoming or the Dakotas (EPA Region 8), your average service charge of $261 a year is considerably less than the $884 your fellow Americans up in New England (EPA Region 1) are paying.  As you can imagine, much of the difference is to do with population size and geography.

  • Getting Serious About Lead Service Line Replacement

    It has been 32 years since the amended Safe Drinking Water Act (SDWA) banned the installation of lead pipes in water systems nationwide. Unfortunately, that decision has not yet translated into action for every lead service line (LSL) installed before that point. Fortunately, someone has done a lot of legwork toward getting a handle on that process. Here is a preview of the help they have to offer.

  • WEF Confronts Water Industry Challenges

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

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WATER INDUSTRY FEATURES

  • PFAS Contamination Continues To Be An Issue Of Concern

    A couple of weeks ago, Environmental Protection Agency (EPA) administrator Scott Pruitt called PFAS groundwater contamination “a national priority” and pledged action at an EPA national PFAS leadership summit.

  • A Holistic Approach To Bioburden Control In Downstream Processing
    A Holistic Approach To Bioburden Control In Downstream Processing

    Understanding the different considerations for bioburden control in various operations and production steps can help define a strategy for successful production.

  • MSPs: Your Security Vendor Should Integrate With More Than Just Your RMM And PSA
    MSPs: Your Security Vendor Should Integrate With More Than Just Your RMM And PSA

    For many MSPs, integrating their security solution with their remote monitoring and management (RMM) and professional service automation (PSA) platforms is essential for doing business. Together, these platforms help lower the cost of keeping up with each client, ensuring profitable margins for a healthy, growing business.

  • Tackling PFAS And Other Emerging Contaminants
    Tackling PFAS And Other Emerging Contaminants

    Manmade chemicals — most notably PFAS and 1,2,3-trichloropropane, or TCP — are emerging as a serious threat to water sources that municipalities at some point will need to address to meet regulations and provide quality water. PFAS has been rearing its head across the U.S.; and while TCP is mainly a California issue, it could prove to be more expansive. In this Water Talk interview, Jim Knepper, vice president and general manager of the Resinex division of Jacobi Carbons, and Mike Bickel, a municipal sales manager with Jacobi, discuss how activated carbon technology is helping water plant operators tackle looming problems such as PFAS and TCP.

  • Anritsu X-Ray Inspection Systems Datasheet

    Anritsu x-ray systems give food & pharma producers the best combination of contaminant detection, reliability and low total cost of ownership.

  • Seal The Deal: Shielding Against A Mag Meter’s Achilles Heel
    Seal The Deal: Shielding Against A Mag Meter’s Achilles Heel

    When it comes to metering water flow — drinking water or wastewater — full-bore mag meters offer many advantages. While the underlying technology based on Faraday’s Law of electromagnetic induction is shared among all styles of full-bore mag meters, specific implementations have impacts on longevity and accuracy. Here is what to look for when the time to choose arrives.

  • A Peek Inside The Life Of Hint Founder And CEO Kara Goldin
    A Peek Inside The Life Of Hint Founder And CEO Kara Goldin

    Kara Goldin dreamt up her beverage brand Hint in 2005 after growing frustrated with the lack of sugar-free soda alternatives in industry. In this video, Goldin shares the daily practices that allow her to be a stellar CEO, including one very calming morning practice.

  • Six Top Factors To Consider When Selecting A Flow Meter

    Water utilities rely on accurate and dependable flow measurement for critical process controls. Regulatory agencies also require flow monitoring and reporting, with specific accuracy limits.

  • The Minimalist Guide to Water Quality Analysis For Biological Nutrient Removal

    Nitrogen and phosphorus are two wastewater constituents that, together, pose one of the most high-profile threats for consumers and the environment. An abundance of these elements is what ultimately leads to the formation of toxic algae in surface waters, an environmental issue that regularly gains mainstream headlines and, in some cases, poses an acute health risk to consumers.

  • Easier, Faster, And Safer Option For Measuring Total Nitrogen

    Total nitrogen (TN) has become a compound of concern because of its impact on eutrophication on water sources. And as more states begin to set limits for TN, accurate testing becomes paramount. Unfortunately, multiple labs and variable test procedures can lead to disparities in final results. Many of today’s test methods are also time consuming, expensive, and even unsafe for lab technicians to use.

  • Improving Water Treatment Efficiency Via Energy Management, Optimization
    Improving Water Treatment Efficiency Via Energy Management, Optimization

    The cost of water delivered to customers is as much about the energy needed to move it as the chemicals required to treat it. Balancing water chemistry, infrastructure costs, and energy consumption is key to optimizing the overall cost of operation. Experience shows that some astute water suppliers are closer to achieving their ideal outcomes than most people realize. Here are some insights into how that works.

  • Groundwater Treatment Pilot Test Program Proves Successful In California
    Groundwater Treatment Pilot Test Program Proves Successful In California

    Iron, manganese, arsenic and hydrogen sulfide are indigenous to numerous groundwater aquifers. With the exception of arsenic, these constituents are more prevalent in deeper aquifers that are devoid of dissolved oxygen. This report summarizes the results and conclusions of a groundwater treatment pilot test program. This pilot test program was undertaken to determine the removal performance for arsenic, manganese and iron at the City of Merced’s Well 20 site. Chemical treatment processes required were also studied.

  • The Role Of pH Measurement During Coagulation

    In the wastewater treatment industry, coagulation has become one of the most widespread processes for effectively separating contaminants and effluent. But coagulation is a complicated and sensitive process, one that alters the chemical balance of the wastewater in order to strip it of unwanted constituents. As in many such processes, pH plays a critical role, and treatment professionals must analyze it closely if they want to properly coagulate their product.

  • On Site But Out Of Mind… Getting Extra Mileage Out Of Your Disinfection System
    On Site But Out Of Mind… Getting Extra Mileage Out Of Your Disinfection System

    Using on-site sodium hypochlorite generation technology to make oxidant for water and wastewater treatment is cost-effective, safe, and environmentally responsible. But, as with any piece of equipment, choosing the right one and caring for it properly impacts both life cycle costs and effectiveness. We talked with David McWalters, Field Service Manager-Americas, De Nora, to learn more.

  • New Trends In Outsourcing Water And Wastewater Services
    New Trends In Outsourcing Water And Wastewater Services

    The business of water and wastewater is critical, but expertise in this area is finite — thus the trend towards outsourcing water operations, particularly in the industrial market. Whether it's securing and optimizing water use, running treatment equipment, sustainably releasing or reusing the water, capturing energy from it, or all of the above, it's often a wise business move to turn to experts. In this Water Talk interview, Miles Sherman, Regional Vice President of Services with Suez Water Technologies and Solutions, discusses the capabilities and benefits offered through this type of outsourcing, the various service models that exist, and the drivers that will continue to broaden the trend.

  • Zero Liquid Discharge — Maximum Recovery And Why It Finally Makes Sense
    Zero Liquid Discharge — Maximum Recovery And Why It Finally Makes Sense

    Our planet continues to become increasingly more crowded.  Pollution and waste are showing irreversible impact on a global scale, and it has become necessary to come up with solutions in all industries.  It is widely known, though perhaps not publicly thought of, that the process of purifying water creates waste.  As we remove the minerals and impurities from water, we inherently condense those impurities into a smaller body of water.  This waste affects the environment in various adverse ways.  The solution lies in a concept known as Zero Liquid Discharge (ZLD).

  • 5 Considerations When Changing From Metal Detection To X-Ray Inspection
    5 Considerations When Changing From Metal Detection To X-Ray Inspection

    Surprise objects in food, and the anger and fear they create, can turn into viral news faster than you can say “recall!” Here are five considerations when upgrading from metal detection to X-Ray inspection.

  • Better Chlorine Control In A Cost-Effective Solution For Small Wastewater Plants
    Better Chlorine Control In A Cost-Effective Solution For Small Wastewater Plants

    Wastewater plants treat effluent with chlorine as a final disinfection measure prior to its discharge into the environment. While this should be straightforward, there are still a significant number of small water systems facing big problems because they don’t have a solid grasp on the process. The good news is that a modern, cost-effective solution is available.

  • Trends, Changes And Verification For Supplier Management
    Trends, Changes And Verification For Supplier Management

    The desire and need to reduce risks at more points in the food and beverage production process, along with new regulations on the use of preventive controls, has led to a renewed focus on supplier management. Suppliers who use x-ray inspection systems can use the accompanying data as proof to their manufacturer partners. While manufacturers, whose suppliers do not use x-ray on outgoing goods, can deploy x-ray technology to scan incoming goods as a way of keeping them in check.

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